Patient Portal

What is a patient portal?

The Patient portal is a free web-based way to view and manage your healthcare in a secure, convenient way

Yes, the portal is secure.  You are given a user name & password that is only for your use.  DO NOT SHARE YOUR USER NAME AND PASSWORD WITH ANYONE; YOU DO NOT WANT OTHERS TO GAIN ACCESS TO YOUR PRIVATE HEALTH INFORMATION

Accessing the Portal

You need an email address, which our staff can help you get it you do not have one. 

Anyone age 18 and older can sign up for a portal account.  Children under 10 can have an account that uses their parent or guardian’s email address.  Once a child turns 10, the portal account will be deactivated due to New York State privacy laws for adolescents.  When turning 18, the patient can request to have their account made active again, using an email address that is for the 18 year old, not their parent/guardian’s.

The portal has a smart phone application that can be downloaded for free from iTunes or Google Play (see questions 21-25 below).

Registering to Use the Portal

Tell a Mosaic Health staff member you wish to be registered on the portal.  The process takes only a few minutes.

You will receive an email (from Mosaic Health Community Health Center) at the email address you have given us.  The email will have your username and a button to click that says ”Setup Portal Account”.

The easiest way to get to the portal is to go to our website and click on the patient portal button.  This will take you to the portal home page where you can put in your user name and password.

Our system allows multiple attempts to put in your correct password before it locks you out.  If you get locked out or you forget your password you can click the option trouble logging in and it will help you reset your username or password, otherwise please contact the health center and the registration staff can reset it. 

What can I do once I’m on the portal?

A list of the providers, directions and hours of operation for each health center is available. For your specific health record, you can view appointments, view visit summaries and visit notes from previous appointments, lab results if we receive the results electronically (otherwise you may have to request), medications, billing statements, immunizations and referrals.

You can view past and upcoming appointments.  You may cancel an upcoming appointment.  If you do this, you will be contacted to confirm that is what you want to do and to reschedule. For certain sites you can also request an appointment.

You may change any of these items on the portal and our staff will make the change in your health record.

Your results will be made available as soon as they are received by Mosaic Health. Please note the provider may not have seen the results yet and will contact you. When lab results are posted, you will receive an email notifying you that there is new information posted to your patient portal account.

You may run a report using a date range and get your health record that you can print that includes everything together including; Demographics, Social History, Problems, Medications, Allergies, and Immunizations.

You will see a list of medications that your provider at the health center has on record for you.  Call your pharmacy to ask for refills.  If you have a problem, you may request a refill of those eligible to be refilled through the portal. Please allow 72 hours for refills.

You can view and print out office notes and visit summaries of past visits to the health center. Office notes are only available after a provider completes documentation and signs the note. The portal allows you to share the office notes through email.

Your provider may have posted educational materials on your portal that are specific to your conditions or other health concerns you may have.

You can see what referrals to other specialists have been made for you.

 If staff send you a message, you will receive an email letting you know that you have a message on your portal account. Then you will have to login to your portal to view message and you can respond as well,

You may send a secure message to the health center through the portal inbox, using the “compose” button.  This feature is not to be used for urgent messages; staff has up to 3 business days to respond to any messages sent through the portal

Healow (smart phone app)

It can be downloaded from iTunes or from Google Play.  When you first download, you will be asked to link it to our health center. You need to use our practice code (IJGHBA).

When you activate the app, you will be asked to create a 6 digit PIN; this is the number you will use whenever accessing your medical record using the app.

Everything that is described above for the portal.  In addition, you can set reminder alerts for your scheduled visits and for taking your medications. 

You can link family member accounts using the same app on your phone.

Visit: https://www.healow.com